The privacy of your personal information is afforded the highest level of importance. This document sets out information handling procedures and rights and obligations in relation to your personal information.
HOW INFORMATION IS COLLECTED
We primarily collect information about you through registration, feedback and comment forms and telephone conversations and emails. We also collect information from sources that are publicly available.
KINDS OF INFORMATION THAT WE HOLD ABOUT YOU
We only hold information about you if it is relevant to your enquiry, or comment. Such information generally includes your name, contact details, comments and any other records of correspondence.
HOW WE HOLD YOUR INFORMATION
Depending on the circumstances, we may hold your information in either hardcopy or electronic form, or both.
HOW WE USE YOUR INFORMATION
We use your personal information:
- to register your comments or feedback;
- to administer our relationship with you;
- for internal purposes such as procedural assessments, risk management, staff training; and
- to identify and inform you of items that may be of interest to you.
HOW WE DISCLOSE YOUR INFORMATION
Generally, we will only disclose your personal information for a purpose that is related to your comments, or enquiry. This may include disclosures to organisations that provide us with professional advice, such as solicitors, accountants and business advisors, and to contractors to whom we out-source certain functions, such as mailing houses, electronic network administrators and other agencies. We may also disclose information where it is expressly permitted under the Privacy Act 1988 (Cth), for example, where it is with your consent or where we are legally required to do so, such as under a court order.
HOW WE SECURE YOUR INFORMATION
We hold all hardcopy and electronic records of personal information in a secure manner to ensure that they are protected from unauthorised access, modification or disclosure. Our employees and contractors follow strict information handling procedures and we only permit those whose tasks require use of your information to access it. We delete your personal information once it is no longer needed or required to be kept by law by destroying hardcopy records and deleting electronic records.
YOUR RIGHT TO LODGE A COMPLAINT
If you are not satisfied with how we have handled your personal information, you are entitled to lodge a complaint with the Privacy Commissioner. Information regarding how to lodge a complaint is available from the Commissioner's website at www.oaic.gov.au or by ringing the Commissioner's information line on 1300 363 992. However, before investigating a complaint, the Commissioner is legally required to be satisfied that you have first expressed your concern to us in writing to afford us an opportunity to resolve the complaint directly, unless it is inappropriate for you to do so. You may lodge a complaint with our Privacy Officer by email to email@example.com. We will inform you of who will handle your complaint and you may contact our Privacy Officer to enquire about its stage of progress at any time.
YOUR RIGHT OF ACCESS
You may request access to your personal information at any time by sending a written request by email to firstname.lastname@example.org. In your request, please state how you would like to obtain access. For example, you may like to inspect our records at our premises or you may prefer to be sent a photocopy or an electronic version of your information. You do not need to provide a reason for your request. Once our Privacy Officer has verified your identity, your request will be forwarded to our information systems manager who will arrange for access to be provided to you in an appropriate manner within 14 days.
YOU MAY CORRECT YOUR INFORMATION
If your personal information is out-of-date or incorrect, you may inform us of this and we will correct it for you. In the unlikely event that we disagree about the accuracy of the information and are unable to change it, you may provide us with a statement indicating that you dispute its accuracy and we will associate the statement with your information in such a manner that it will be brought to the attention of each person who uses the information.
We are happy to provide you with further information regarding your privacy. If you have any queries or requests in this respect, please contact us by email at email@example.com.
COLLECTION OF PERSONAL AND NON-PERSONAL INFORMATION
- The information automatically collected and stored may include but is not limited to the following:
- the internet domain and IP address from where you access the website;
- the type of browser software and operating system used to access the website;
- the date and time you access the website;
- the pages you enter, visit and exit the website from;
- if you linked to the website from another website, the address of that website;
- your user identity if you are logged in; and
- the version of the terms and conditions you have agreed to.